Shipping / Returns

Shipping costs

Since we want to avoid unnecessary plastic waste, we send your packages plastic-free (only within the EU). Deliveries to Germany are sent CO2 neutral with DHL Go Green.

Shipping is free for orders over 100 euros.

Small (1-2 T-Shirts) Big
Germany 4,20 6,40
Europe 6,75
Worldwide 6,75

For customers from the United Kingdom

As the UK is no longer part of the EU, there are unfortunately additional costs. Please note that the price for UK customers does not include VAT and is therefore cheaper than for EU customers. This means that if the value of the goods is 22 Euros or more, you will have to pay the VAT of 22% when you receive the package or at the customs office. If the value of the goods is 150 euros or more, you also have to pay a duty. This is in the range of fashion between 0-17%. Furthermore, the company that delivers your parcel in the UK is required to make a declaration to customs. They charge a small fee for this, the so-called clearance costs.

If you have any questions about this topic, please feel free to email us at info@johannapetersen.de.

Delivery times

Germany 1-5 working days

European Union 5-10 working days

Worldwide 10-30 working days

Returns

In case your order or size does not fit you, you are able to return the product.

Please completely fill out the Return form and include it in your parcel.

Please notice the following conditions for a return:

  • All items have to be returned within 14 days after receiving the order
  • All items have to be unworn and unwashed
  • The original hangtags still have to be attached to the items
  • The cost of the return is carried by the customer
  • Please take care of a safe packaging for the return

Return due to exercise of the statutory right of withdrawal

Before returning an item for this reason, please check whether the cancellation period for the effective exercise of the cancellation right is still open, unless you have already declared your cancellation to us in due time. Please also note that a statutory right of withdrawal is only available to a consumer within the meaning of § 13 BGB (German Civil Code), i.e. only to a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Return due to something faulty

In case you want to return an item for this reason, please send an E-mail to info@johannapetersen.de before you proceed the return. The shipping costs for your return are covered by us. The shipping costs will be refunded to you immediately after we have reviewed the faulty item.

Return due to false shipment

In case you want to return for this reason, please contact us at info@johannapetersen.de before you proceed with the return. If we have accidentally sent you a not ordered item or an ordered item in a wrong version, please return the wrong item only. You will receive the correct item free of charge for shipping costs and your costs for the return will be covered.

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